service

Service ID

Service description

1-Water service assignment

15031452100

This process is used for water service assignment considering the articles 4-17and 4-23 of operation regulations and general conditions of water and sewage tariffs

2-Sewage service assignment

14021452101

This process is used for sewer service assignment considering the articles 4-18 and 4-23 of operation regulations and general conditions of water and sewage tariffs

3-Changing the use of water branch

15031453100

This process is used for Changing the use of water branch considering the article 4-32 of operation regulations and general conditions of water and sewage tariffs

4-Answer to the inquiry of water service ownership

15031453101

This process is used for answering to the inquiry of other organizations

5-Changing the personal information of the subscribers

15031453102

This process is used for changing the personal information of the subscribers considering the article 4-29 of operation regulations and general conditions of water and sewage tariffs

6-Changing the number of residential units of water and sewer subscribers

15031453103

This process is used for changing the personal information of the subscribers considering the article 4-32 of operation regulations and general conditions of water and sewage tariffs

7-Changing the contract capacity of water service

15031453104

This process is used for increasing or decreasing the contract capacity of non-residential real estate considering the articles 4-57and 4-59 of operation regulations and general conditions of water and sewage tariffs

8-Changing the diameter of the connection

15031453105

This process is used for changing the diameter of the connection considering the article 4-21 of operation regulations and general conditions of water and sewage tariffs

9-Seperation of water meters

15031453106

This process is used for separation of water meters considering the article 4-62 of operation regulations and general conditions of water and sewage tariffs

10-Changing the place of water meter

15031452107

This process is used for changing the place of water meter considering the article 4-26 of operation regulations and general conditions of water and sewage tariffs

11-Testing the water meter

15031453108

This process is used for testing the measuring devices considering the article 4-30 of operation regulations and general conditions of water and sewage tariffs

12-Replacing the water meter

15031453109

This process is used for replacing new water meters considering the article 4-38 of operation regulations and general conditions of water and sewage tariffs

13-Installing extra sewage siphon

14021453110

This process is used for installing extra sewer siphon following the operation regulations and general conditions of water and sewage tariffs

14-Temporary disconnection and reconnection

15031453111

This process is used for temporary disconnection and reconnection of water branches considering the articles 4-39 and 4-40 of operation regulations and general conditions of water and sewage tariffs

15-Collect or merge the water connections

15031453112

This process is used for collecting or merging the water connections considering the articles 4-41 and 4-62 of operation regulations and general conditions of water and sewage tariffs

16-Debt settlement of water and sewage subscribers

15031453113

This process is used for debt settlement of real-state considering the article 4-29 of operation regulations and general conditions of water and sewage tariffs

17-Request to review the bills of water and sewage subscribers

15031453114

This process is used to review the bills of water and sewage subscribers considering the articles 4-30 and 4-31 of operation regulations and general conditions of water and sewage tariffs

18-Announcement of water meter operation

15031453115

This process is used to announce water meter operation by the subscriber or the residents whenever water meter reading is not possible for the abfa-qom for some reason

19-To review the bill records of water and wastewater subscribers

15031453116

This process is used to review the bill record of water and wastewater subscribers considering the article 30of operation regulations and general conditions of water and sewage tariffs

20-Sale of tanker water

15031453119

This process is for for tanker water selling service considering the article 4-42 of operation regulations and general conditions of water and sewage tariffs

21-Addressing and resolving problems caused by water and sewage accidents

15031946000

In the case of accidents related to water and wastewater installations, the company will solve the problem and do the repairs according to the regulations.

22-Water outage notification

15031947000

Water outage occurs in rural or urban areas because of a water main break or other water line
problems. In this case for subscriber's satisfaction an alert or a notification is sent to them. The
service is given by the company to inform the estimated time until their water is fixed and restored.

23-Respond to water and sewage complaints

15031948000

The complaints related to water and wastewater services are followed up.

24-Consider suggestions on water and wastewater field

15031949000

The suggestions and recommendations of all the stakeholders inside and outside the company are investigated in order to improve and upgrade the services.